Case Manager II (Substance Abuse; Payson/Globe, AZ) - Catholic Community Services of So. Arizona

Catholic Community Services of Southern Arizona | Payson, AZ

Posted Date 5/14/2024

Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving! For 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at:


Working with the Arizona Families F.I.R.S.T (AFF) service, provides specialized substance abuse treatment services to individuals, parents, caregivers, and families referred by the Department of Child Safety (DCS) whose substance abuse is a barrier to strengthening, stabilizing, preserving, and reunifying with their families, and promoting self-sufficiency in the workplace. AFF provides an array of structured interventions to reduce or eliminate abuse and dependence on alcohol and other drugs and to address other adverse conditions related to substance abuse. Interventions range from outpatient, inpatient, and residential settings including detoxification, methadone maintenance, and recovery support services.


  • Available to provide services for client in emergencies twenty-four (24) hours a day, seven (7) days a week
  • Responsible for receiving referrals and engaging clients within 24 hours, through home visits or telephone contact; completes documentation regarding all contacts and information regarding the case
  • Responsible for continued outreach and engagement of clients through telephone calls, home visits, and ongoing communication with all members of the substance abuse treatment team
  • Participates in the collection and review of all collateral information including but not limited to social histories, psychological evaluations, judicial records, previous substance abuse treatment information, DCS reports, and obtaining a release of information for everyone involved in the case
  • Coordinates substance abuse assessment, including family centered interviews and all required substance abuse tools
  • Responsible for developing and implementing individual service plans, making community referrals, on-going reassessment of the service plans and follow-up; updates service plans bi-annually or as needed
  • Coordinates all services for each individual client, including advocacy, giving information about community resources, etc.
  • Provides accurate documentation of services, including identifying resources, writing progress notes, detailed summaries of all services and contracts and submits as required or outlined; completes monthly progress reports and billing as required
  • Promotes ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to staff and clients
  • May drive company or personal vehicle on agency business


Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Corporate Director of Human Resources.

  • Associate Degree in a human service or behavioral health-related area of study, OR a minimum of three years related experience including working with multi-problem families in the field of substance abuse, child welfare, or behavioral health
  • Has been a behavioral health service or substance use treatment recipient
  • Has remained substance-free for a minimum of one year following treatment
  • Ability to relate to families of varied lifestyles, backgrounds, and ethnicities
  • Must have knowledge and understanding of human behavior, social work theories, and techniques, as well as community resources
  • Counseling, interviewing assessment, and therapeutic relationship skills
  • Must be flexible and able to work with the uniqueness of each client
  • Must be sensitive to cultural differences within the agency and community
  • Proven skills utilizing Microsoft Office Suite
  • Must be able to stoop, bend, squat, sit on floor, and ambulate over uneven floor surfaces, including stairs and steps
  • Requires considerable work outside of the office and substantial driving; requires evening and weekend work on occasion and willingness to be on-call for emergencies
  • Ability to lift up to 25 pounds
  • Proven strong communication skills - oral and written are clear, concise, and in an organized fashion using appropriate style, grammar and tone


  • Must be at least 18 years of age
  • Valid driver license, proof of insurance, and 39-month motor vehicle report
  • Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card (employer paid)
  • Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)


  • Associate Degree in a human service or behavioral health-related area of study
  • Is a paraprofessional with training and/or certification in a substance use disorder or Recovery Coach Program (all Recovery Coaches shall meet the requirements and qualifications as outlined in AHCCCS AMPM963 policy)
  • Additional years of directly-related experience
  • Bilingual in English and Spanish, verbal and written

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.

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